The customer is responsible for the return shipping cost and the order Shipping and Handling is not refundable. If an order is returned after 30 days, it is refused and returned to the customer or discarded depending upon the customer's preference.
At this time, we only offer returns and not exchanges. If you would like to exchange an item, the best thing to do would be to request return authorization (see below) and follow return instructions. Once you receive your refund back to your original method of payment, you can then purchase the item you would like instead. To avoid the wait time, you may purchase new item immediately.*****
***** Some items cannot be returned. These include gas, electrical and special orders.
***** No items will be accepted without an RA#. Items must be in original unused condition.
All items are subject to a 10% restocking fee, this will be deducted from your refund.
BEGIN THE RETURN PROCESS
Fill out form below COMPLETELY and submit it.
Please wait for us to respond to your form submission and issue you an RMA (Return Merchandise Authorization) number for your return, before you actually ship your order to us.
Once your RMA number is issued, print out your original order confirmation email, circle the item(s) you are returning, write your RMA number up at the top, and place it in your shipment along with the item(s).
Take your shipment to the carrier of your choice (UPS, USPS, FedEx) and return it to the address listed on the RMA email you will receive.
When shipping the order back to us via UPS, USPS or FedEx please be sure to obtain a tracking number and insure the package in case it is lost in transit!
The tracking number will allow you to trace the package in case it is lost and will permit you to file a claim with UPS, USPS or FedEx.
If you ship the order back to us via USPS, be sure to request Delivery Confirmation and insure the package.
All returns are processed within 5 days of receipt of your package.
Refunds may however take several days to post back to your account. This is completely out of our control. If you have not received your refund within 12 days of us receiving the item back, please contact us and we will help research possible issues.
You can take advantage of our 30-day return policy on our merchandise, with the exclusion of gas and electrical items as listed in our return policy. Items that are not gas or electrical items and that have been purchased in error can be returned.
Some items may incur 10% restocking fee and shipping and handling are not refundable, in this case, we will contact you within two (2) business days to provide further instructions.
Please don't hesitate to contact us via live chat or our contact us form with any questions.