Contact us   sales@hvacsupply365.com

SHIPPING POLICY

LOGISTICAL LIABILITY

Repair Parts Warehouse Cincinnati (getrepairparts.com) cannot be held liable for the following logistical issues:

  • Delays by logistical third parties.
  • Customs and Duties for International orders.
  • RTS (Return to Sender) deliveries.
  • Incorrect address information.

STANDARD SHIPPING TIME

Standard shipping (includes ground and economy) have an estimated delivery time within seven (7) days.
Tracking numbers are provided but the delivery date cannot be guaranteed.

SHIPPING RATES

The rate charged for the shipping of your order is based on the weight of your product(s), size, and shipping location. The rates shown during checkout are the rates that will be charged and will be shown BEFORE you enter in any payment information. You are welcome to add or remove items to your cart to see what the shipping rates will be. 

INTERNATIONAL SHIPMENT NOTE: The shipping rates indicated on the website do not include the extra fees, duties, tariffs, and taxes for international orders.

EXPRESS SHIPPING

For U.S. addresses, FedEx does not count Saturdays, Sundays, or Federal Holidays in their guaranteed delivery time. USPS does include Saturdays for delivery to most areas but does not count Sundays or Federal Holidays; their estimated days for delivery are also not guaranteed. To ship on the same day, your order must be submitted and the payment must clear before 1pm EST on Monday through Friday. Orders processed after this time may still be shipped on the same day, but we cannot guarantee that the shipment will not sit at our logistic partner's hub. The estimated delivery time is two (2) to three (3) days.

CUTOFF TIMES

Most of our orders are shipped within 48 hours of being ordered, Monday to Friday. Express orders received before 3pm EST USUALLY ship on the same business day.

CARRIERS

We use the best carrier available to provide the fastest, reasonable service to your desired shipping location. The carriers we typically use are FedEx and The U.S. Postal Service.

INTERNATIONAL SHIPPING

All orders shipping to a destination outside of the USA are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department or Agency for inspection. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible. We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package. Please note that it is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.

DAMAGED PACKAGES

All damaged packages must be reported to us within 1 business day of receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.

All claims for packages that arrive damaged must be made with us within six (6) business days.

ORDER TRACKING

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please do note that some orders that use 1 st  Class USPS mail will not have tracking numbers.

RESTRICTED PRODUCTS

Some items are restricted to certain shipping methods. Some examples are flammable liquids, gasses, and over-sized items. These items will have a “restricted shipping notice” on the product page.

If your order contains a restricted product, all of your items will ship via that available shipping method(s) for the restricted product(s) in your order. If you want to ship some items via an unrestricted method, we suggest creating a separate order for any restricted items.

BACK ORDERS

Even though we do our best to make sure that products are in-stock and available before an item is low in stock, there may be times when an item sells faster than we can restock it, despite having an automated restocking system. On top of this, an item may be purchased milliseconds before your purchase completes, allowing you to order something that may no longer be in stock.

When items are low in stock, our system automatically reorders them, but it may take time for them to arrive at our warehouse. In most cases, an incoming shipment of new stock will be in within the next couple of business days. When this happens, we will ship out your item as soon as it arrives at our warehouse.

In rare cases, items we have reordered may take longer than a couple of business days to arrive at our warehouse. When this occurs, we do our best to contact you as soon as possible by email. Included in this email, we give you our best ESTIMATED date of departure from our warehouse. Unfortunately, we cannot guarantee the arrival and departure times of backordered items.

In the case that your order contains other items that we do have in stock, and the items on back order have an estimated arrival time longer than five business days, we do a partial shipment of all the non-backordered items and ship out the backordered items as soon as they arrive at our warehouse. There is no additional shipping and handling charge for the second shipment.

If an item has been discontinued, we will contact you as soon as possible to discuss the possible options.

RETURN SHIPPING

All items being returned will be shipped at the customer’s expense unless an alternative arrangement has been agreed upon.

If the return includes products that are over $50.00 in value, we suggest adding insurance. We cannot be held liable for any damages, losses, or delays related to shipping.

All items that are being returned to us MUST have an approved RAN (Return Authorization Number). We will not accept any unauthorized returns. Please see our Returns Policy for more information.

You will receive the shipping address upon successful procurement of an RAN. 

Last Updated on 07/07/202