Repair Parts Warehouse Cincinnati (getrepairparts.com) cannot be held liable for the following logistical issues:
- Delays by logistical third parties.
- Customs and Duties for International orders.
- RTS (Return to Sender) deliveries.
- Incorrect address information.
STANDARD SHIPPING TIME
(includes ground and economy) have an estimated delivery time of four (4) to
seven (7) days.
Tracking numbers are provided but the delivery date cannot be guaranteed.
The rate charged for the
shipping of your order is based on the weight of your product(s), size, and
shipping location. The rates shown during checkout are the rates that will be
charged and will be shown BEFORE you enter in any payment information. You are
welcome to add or remove items to your cart to see what the shipping rates will
INTERNATIONAL SHIPMENT NOTE: The shipping rates indicated on the website do not include the extra fees, duties, tariffs, and taxes for international orders.
For U.S. addresses, FedEx
does not count Saturdays, Sundays, or Federal Holidays in their guaranteed
delivery time. USPS does include Saturdays for delivery to most areas but does
not count Sundays or Federal Holidays; their estimated days for delivery are
also not guaranteed. To ship on the same day, your order must be processed before
3pm EST on Monday through Friday. Orders processed after this time may still be
shipped on the same day, but we cannot guarantee that the shipment will not sit
at our logistic partner's hub. The estimated delivery time is two (2) to three
Most of our orders are
shipped within 48 hours of being ordered, Monday to Friday. Express orders
received before 3pm EST USUALLY ship
on the same business day.
All orders shipping to a
destination outside of the USA are subject to the import duties, fees, and
taxes of the destination country. Delays in delivery may occur if your package
is randomly selected by your country’s Customs Department or Agency for
inspection. We have no control over the process or additional charges
associated with the delivery and importation of your order (package) into your
country. We do not benefit in anyway from these charges and we work very
closely with our brokers and carriers to ensure as few delays as possible. We
are not responsible for any duties, fees, or taxes that are incurred during the
delivery of your order/package. Please
note that it is your responsibility to obtain any necessary governmental
permission and/or documentation for import approval, as well as to verify and
pay all import charges including duties, fees, and taxes.
All damaged packages must be reported to us within 1 business day of receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.
All claims for packages that arrive damaged must be made with us within six (6) business days.
If a tracking number is
provided by the shipping carrier, we will update your order with the tracking
information. Please do note that some orders that use 1
USPS mail will not have tracking numbers.
Some items are restricted
to certain shipping methods. Some examples are flammable liquids, gasses, and
over-sized items. These items will have a “restricted shipping notice” on the
If your order contains a restricted product, all of your items will ship via that available shipping method(s) for the restricted product(s) in your order. If you want to ship some items via an unrestricted method, we suggest creating a separate order for any restricted items.
Even though we do our best
to make sure that products are in-stock and available before an item is low in
stock, there may be times when an item sells faster than we can restock it,
despite having an automated restocking system. On top of this, an item may be
purchased milliseconds before your purchase completes, allowing you to order
something that may no longer be in stock.
When items are low in stock, our system automatically reorders them, but it may take time for them to arrive at our warehouse. In most cases, an incoming shipment of new stock will be in within the next couple of business days. When this happens, we will ship out your item as soon as it arrives at our warehouse.
In rare cases, items we have reordered may take longer than a couple of business days to arrive at our warehouse. When this occurs, we do our best to contact you as soon as possible by email. Included in this email, we give you our best ESTIMATED date of departure from our warehouse. Unfortunately, we cannot guarantee the arrival and departure times of backordered items.
In the case that your order contains other items that we do have in stock, and the items on back order have an estimated arrival time longer than five business days, we do a partial shipment of all the non-backordered items and ship out the backordered items as soon as they arrive at our warehouse. There is no additional shipping and handling charge for the second shipment.
If an item has been discontinued, we will contact you as soon as possible to discuss the possible options.
All items being returned
will be shipped at the customer’s expense unless an alternative arrangement has
been agreed upon.
If the return includes products that are over $50.00 in value, we suggest adding insurance. We cannot be held liable for any damages, losses, or delays related to shipping.
All items that are being returned to us MUST have an approved RAN (Return Authorization Number). We will not accept any unauthorized returns. Please see our Returns Policy for more information.
You will receive the shipping address upon successful procurement of an RAN.
Last Updated on 07/07/202