Warranty Exchange Form
Limited Warranty - Your warranty period begins on the date of purchase. Most parts have a one-year replacement warranty unless otherwise stated on your receipt. We process manufacturer warranties for our customers as an added convenience. If you experience a defect during the specified warranty period, please fill out the below form to start process. Once warranty has been accepted, you will receive email providing you with warranty number in which you can use to inquire on process.
If a part is replaced under warranty, we will warrant the replacement for the remainder of the original warranty period or 30 days, whichever is longer except as follows: Replacement parts with electrical or gas connections will be replaced one time during the warranty period. Warranty ends after the electrical or gas part has been replaced one time.
Warranty Refunds – A defective part cannot be returned for a refund under normal circumstances. In some rare situations when HVACSupply365.com cannot supply replacement part(s), we retain the option to refund your money (using same method of tender as original purchase) instead of replacing or repairing the part. This includes items that have become no longer available during the warranty period.
Commercial Use – The warranty period for parts used or installed on appliances used as a part of a business or production process expires 30 days after the date of purchase regardless of what may be printed on your receipt.
What is Not Covered – This warranty does not cover parts that fail from improper installation, another faulty part, abuse, or parts that are installed in “home made,” custom designed, or modified appliances. Fuses, lamps/bulbs, chemicals and oils do not have a warranty coverage. Costs of shipping from customer location or shipping to customer location are not covered by this warranty and will not be reimbursed or paid by HVAC Supply 365.
THE LIMITED WARRANTY ABOVE IS THE ONLY EXPRESS WARRANTY MADE BY HVACSUPPLY365.COM WITH RESPECT TO SUCH PARTS, ANY IMPLIED WARRANTY, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. HVACSUPPLY365.COM SHALL NOT BE LIABLE FOR ANY INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
NOTE: You must agree to the warranty policy above in order to request a warranty. If you agree, please "tick" the "I agree" checkbox.